Privacy Policy

At Cinnamon Mirage, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services. By accessing our website, you agree to the practices described in this policy.

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Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a travel inquiry
• Contact us by email or phone
• Request a customized tour
• Book a tour or travel service
• Subscribe to our updates or newsletters

The information we may collect includes:

• Full Name
• Email Address
• Phone Number
• Country of Residence
• Preferred Travel Dates
• Number of Travelers
• Tour Preferences
• Any additional information you choose to provide

We may also automatically collect certain technical information such as:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Visit
• Website Usage Statistics

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How We Use Your Information

We use your information to:

• Respond to your inquiries
• Prepare personalized travel itineraries
• Process tour bookings
• Provide customer support
• Improve our website and services
• Send booking confirmations and travel updates
• Communicate important information regarding your travel arrangements
• Comply with legal and regulatory obligations

We only use your information for legitimate business purposes related to providing our travel services.

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Sharing Your Information

Your personal information is treated with strict confidentiality.

We may share your information only when necessary with trusted third-party service providers involved in your travel arrangements, including:

• Hotels and Accommodation Providers
• Transportation Providers
• Licensed Tour Guides
• Activity Operators
• Payment Service Providers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Understand visitor behavior
• Improve website performance
• Remember user preferences
• Enhance website functionality

You may disable cookies through your browser settings; however, some features of the website may not function properly.

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Third-Party Services

Our website may contain links to third-party websites or services.

Please note that we are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.

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Data Retention

We retain your personal information only for as long as necessary to:

• Provide our travel services
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes and maintain business records

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

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Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable
• Request restriction of processing
• Object to certain uses of your personal information

To exercise any of these rights, please contact us using the information provided below.

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Children's Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

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Changes to This Privacy Policy

Cinnamon Mirage reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised effective date.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Cinnamon Mirage

Email: info@cinnamonmiragedmc.com

Phone: +94 71 348 1319

Location: 524/2/E, Uswatta Road, Werahara, Boralasgamuwa, Western Province, Sri Lanka

We are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely throughout your journey with Cinnamon Mirage.